Question 1

Getting Started

Accepted Answer

Getting Started

Introduction

Welcome to the TikTok Shop Connector by SPL! This guide will walk you through the installation and setup process to seamlessly connect your TikTok Shop with Shopify. By integrating the connector, you’ll be able to:

✅ Sync products between Shopify and TikTok Shop ✅ Manage orders efficiently ✅ Streamline fulfillment and inventory updates in real time

Follow the steps below to get started and optimize your TikTok Shop selling experience. 🚀 ${youtube}

Install the TikTok Shop Connector App

Go to the Shopify App Store.
Search for TikTok Shop Connector by SPL.
Click Add App and install it on your Shopify store.
Once installed, the Dashboard will appear.

Topics Covered in This Guide

🔹 How to connect your TikTok Shop with Shopify using SPL
🔹Connecting Your Warehouse & Setting Up Shipping Carriers using SPL 🔹 How to sync your Shopify products with TikTok Shop using SPL
🔹 (EU)How to sync your Shopify products with TikTok Shop using SPL 🔹 How to sync your inventory with TikTok Shop in real time using SPL 🔹 How to connect your TikTok Shop products with Shopify using SPL 🔹 How to optimize TikTok Shop products using SPL 🔹 Pricing rules of SPL
🔹 inventory rules of SPL 🔹

Question 2

Connecting Your Warehouse & Setting Up Shipping Carriers using SPL

Accepted Answer

Connecting Your Warehouse & Setting Up Shipping Carriers using SPL

${youtube} Why Warehouses Are Important in the SPL App In the SPL app, a warehouse is essential for managing inventory synchronization between Shopify and TikTok Shop. Even if you don’t have a physical warehouse, you still need to set up a digital warehouse in TikTok Shop to ensure smooth inventory updates and order processing. This warehouse acts as a virtual storage location, allowing your stock levels to remain accurate across both platforms.

Connect Your Warehouse

To sync Shopify inventory with TikTok Shop, you need at least one warehouse.
Choose the warehouse you wish to connect.

If no warehouses are connected: Click Add Warehouse to create one on TikTok Shop.
Decide whether to select a specific location or all locations.
Choosing all locations is recommended for simplicity.
Your Shopify inventory will now be synced with your TikTok Shop Warehouse.

Setup Shipping carriers

Selecting a Shopify Shipping Carrier

Click the "Select Shopify Carrier" dropdown.
Choose the carrier you use for order fulfillment i

Question 3

How to Sync your Shopify products with TikTok shop using SPL?

Accepted Answer

How to Sync your Shopify products with TikTok shop using SPL?

${youtube} Open the App in Shopify Admin Panel

Access the Product Section: Click on the Product section in the TikTok Shop Connector.
Navigate to Shopify Products.

View Your Shopify Products

Here, you'll find all the products from your Shopify store.
You can sync products individually or in bulk.

Syncing Products

Syncing Individual Products

Locate the product you want to sync.
Click on the Sync button next to the product.
The product will be processed and soon appear live on TikTok Shop.

If you encounter any issues, click the Fix Me button.

This will open the Power Editor, where you can follow easy instructions to resolve the issue.

Bulk Syncing Products

Select multiple products from the list. ![](https://storage.

Question 4

(EU) How to Sync Your Shopify Products with TikTok Shop Using SPL

Accepted Answer

(EU) How to Sync Your Shopify Products with TikTok Shop Using SPL

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|| Important: To connect the store in the EU, adding a Manufacturer (EU) and a Responsible Person (RP) is mandatory, depending on the product category. Failure to provide these details may result in product listing errors or rejection on TikTok Shop.

Open the App in Shopify Admin Panel

Log in to your Shopify Admin Panel.
Navigate to Apps and open TikTok Shop Connector by SPL.
In the TikTok Shop Connector, click on the Products section.
Navigate to Shopify Products to view all available products from your Shopify store.

View Your Shopify Products

Here, you will see a list of all products from your Shopify store.
You can choose to sync products individually or in bulk.

Syncing Individual Products

Locate the product you want to sync.
Click on the Sync button next to the product.

Select the appropriate Category and Attributes before proceeding.

Important: Certain product categories require specific attributes and certifications. Missing information may cause synchronization errors. ![](https://storage.crisp.chat/users/helpdesk/website/a

Question 5

Fix Hidden Customer Details (****  Issue) & Configure Shipping in TikTok Shop

Accepted Answer

Fix Hidden Customer Details ( stars Issue) & Configure Shipping in TikTok Shop

${youtube} If customer names in your TikTok Shop orders appear as asterisks ( ), this indicates that TikTok Shop is handling order fulfillment, and customer details are intentionally obscured. To access full customer information, you must manage shipping independently by enabling the "Shipping by Seller" option. The following steps outline how to configure your shipping settings accordingly. 1. Open TikTok Shop Seller Center

Navigate to the Orders section in the Seller Center.
Choose the Shipping Option 4. Click on the Shipping Settings option. There are two types of shipping options available: Shipping via Platform:

If you select this, your orders will be fulfilled through TikTok Shop's selected third-party shipping provider.
In this case, TikTok Shop will transfer the products to their warehouse and handle the shipping. However, you will not be able to view complete customer information and stars will appear instead of customer details. Shipping by Seller:
If you don’t want

Question 6

Invite-Only Products on TikTok Shop

Accepted Answer

Invite-Only Products on TikTok Shop

What Are Invite-Only Products?

To keep shopping safe and trustworthy, some products are only available to approved sellers by invitation. If you haven’t been invited and onboarded, you won’t be able to list, share, or promote these items.

Which Products Require an Invite?

If you want to sell invite-only products, you must first get approval from TikTok Shop and submit the necessary documentation. Below are the key categories and requirements:

Secondhand Fashion, Electronics & Collectible Trading Cards

Permitted Items:

Electronics: Mobile phones
Fashion: Unique vintage pieces, deadstock
Trading Cards: Singles and slabs

Requirements:

Seller background information
List of brands and SKUs
Warehouse images
Links to existing e-commerce stores with performance data (reviews, sales)
UK business incorporation certificate and Company House registration (for secondhand electronics)

Food, Beverages & Supplements

Permitted Items:

**Non-perishable: **Snacks, cereals, pasta, spreads, oils, and vinegar
Perishable: Meat, seafood, dairy, frozen food, ready meals
Supplements: Health and wellness products

Requirements:

Food Business Operator (FBO) registration
HACCP plan (for food and beverage manufacturers)
Compliance with food labeling guidelines
Certificate from approved food manufacturers (for supplement sellers)
Additional documentation for non-alcoho

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