Sync Order Returns and Refunds from TikTok to Your Shopify Store

Overview

TikTok Shop Connector by SPL provides a seamless return and refund sync feature that allows you to:

Auto-sync refunds and return order information from TikTok Shop to Shopify
Auto-restock items on Shopify once a return order has been resolved on TikTok Shop, ensuring effective inventory management and avoiding stockouts.
Import returns from TikTok Shop to Shopify for informational purposes, allowing you to monitor customer returns with ease.

How It Works

When canceling a Shopify order:

Go to Orders in your Shopify admin.

Click on the order you want to cancel or refund.

Click More actions > Cancel Order.

In the popup, select Refund now or Refund later, provide a reason for cancellation, and click Cancel order.

Once this action is completed and sync is enabled, the TikTok Shop order is automatically canceled and refunded.

Automatically Cancel and Refund Orders on TikTok Shop When Canceled in Shopify

To ensure order cancellations and refunds on Shopify are reflected on TikTok Shop, follow these steps:

Navigate to Settings:
In the TikTokShop Connector by SPL admin panel, go to Settings > Order Settings > Return and refund Sync


Enable Auto-Sync:
Shift the toggle to the right to enable the Auto-Sync Return and Refund feature.

This will ensure that any order canceled in Shopify is also automatically canceled and refunded on TikTok Shop.

Updated on: 24/03/2025