Sync Tracking Numbers to TikTok Shop

Overview

If you're experiencing issues syncing tracking information from your eCommerce platform to TikTok Shop, there could be a few common causes.
When fulfilling orders outside of TikTok (Shipped by Seller), you can choose your own logistics service provider (carrier). However, you must meet the following criteria:

The logistics provider must be on TikTok Shop’s approved list of Integrated Carriers.
You must upload a valid, traceable tracking ID for all dispatched orders in the TikTok Shop Seller Center.

How to Sync Valid Tracking Numbers to TikTok Shop

Step 1: Check If Your Tracking Information is Valid

To ensure your tracking number syncs correctly, follow these steps:

Go to Manage Orders in your TikTok Shop Seller Center.
Click Add Tracking Info on orders ready to ship.
In the popup:


Enter the Tracking ID.
TikTok Shop will auto-detect the matching carrier based on the tracking number format.

Select the correct carrier from the dropdown list.
Click Confirm package(s).

✅ If the tracking number is valid, the order status will change to Ready to Ship.

❌ If invalid, an error message will appear.

Step 2: Set Up Carrier Mapping

Ensure your carrier names match TikTok Shop’s approved carrier list exactly. Carrier mismatches can cause sync failures.

How to Check If Your Carrier is Approved

You can view the full list of TikTok Shop Integrated Carriers directly in the shipping provider dropdown when adding tracking info. Approved carriers vary by region.

Approved TikTok Shop Integrated Carriers

United Kingdom (UK)

Royal Mail - 24®/48® RM Tracked
Hermes / EVRI
DPD
Yodel
Amazon Logistics
Parcel Force
UK Mail
DHL UK
Panther UK
DX Delivery

United States (US)

UPS
USPS
DHL eCommerce
FedEx
LaserShip
OnTrac
Amazon Logistics
Better Trucks
TForce
AxleHire
Lone Star Overnight
Deliver-it
GLS US
Spee-Dee Delivery
Wizmo

Updated on: 24/03/2025