Getting Started
Getting Started Introduction Welcome to the TikTok Shop Connector by SPL! This guide will walk you through the installation and setup process to seamlessly connect your TikTok Shop with Shopify. By integrating the connector, you’ll be able to: ✅ Sync products between Shopify and TikTok Shop ✅ Manage orders efficiently ✅ Streamline fulfillment and inventory updates in real time Follow the steps below to get started and optimize your TikTok Shop selling experience. 🚀 youtube (FSTRo--FeaturedFix Hidden Customer Details (**** Issue) & Configure Shipping in TikTok Shop
Fix Hidden Customer Details ( stars Issue) & Configure Shipping in TikTok Shop If customer names in your TikTok Shop orders appear as asterisks ( ), this indicates that TikTok Shop is handling order fulfillment, and customer details are intentionally obscured. To access full customer information, you must manage shipping independently by enabling the "Shipping by Seller" option. The following steps outline how to configure your shiPopularInvite-Only Products on TikTok Shop
Invite-Only Products on TikTok Shop What Are Invite-Only Products? To keep shopping safe and trustworthy, some products are only available to approved sellers by invitation. If you haven’t been invited and onboarded, you won’t be able to list, share, or promote these items. Which Products Require an Invite? If you want to sell invite-only products, you must first get approval from TikTok Shop and submit the necessary documentation. Below are the key categories and requirements: 1PopularHow to connect your TikTok shop with Shopify using SPL?
How to connect your TikTok shop with Shopify using SPL? Step 1: Connect to TikTok Shop On the app dashboard, click Connect to TikTok Shop. Choose your region: If your TikTok Shop is in the US, select the option United states . (https://storage.crisp.chaSome readersPricing rules of SPL
Pricing rules of SPL Accessing Product Settings Open the TikTok Shop Connector app in Shopify. Navigate to Settings. Click on Product Settings. Configuring Pricing Rules Default Price Chart :Set a default price chart for products that require a size guide. Adding a PrSome readersHow to sync your inventory with a TikTok shop in Real Time using SPL?
How to sync your inventory with a TikTok shop in Real Time using SPL? Open the App in Shopify Admin Panel Navigate to Settings. Open Product Settings. Enable Auto-Sync (Optional) In Auto-Sync Settings, you can choose to sync: Inventory Product Status Product Title Product Description Images Price Variants (https://storage.crisp.chSome readersCommon issues with products sync
Common issues with products sync "Attribute Missing" Error in TikTok Shop Connector by SPL Issue Overview The "Attribute Missing" error occurs when required product attributes are not provided. Each product category has specific attributes, and those marked with an asterisk (*) are mandatory. Failure to fill in these attributes prevents the product from syncing with TikTok Shop. How to Fix the "Attribute Missing" Error Click on "Fix Me" next to the affected product. (httSome readersHow to Add Correct Shipping Template in TikTok Shop
How to Set Up a Shipping Template in TikTok Shop Overview Before TikTok Connector by SPL can sync your products to TikTok Shop, you need to set up your warehouse, pickup/return locations, and shipping template in the TikTok Shop Seller Center. These steps are required whether you choose Shipped by Seller or Shipped by Platform. Step 1: Set Up Your Warehouse & Return Location Go to My Account Account Settings Warehouse SettingsSome readersCreate Category Templates to Auto-Map Products
Overview TikTok Shop Connector by SPL’s Product Mapping feature helps you organize and sync your product listings between your Shopify store and TikTok Shop. Once your Shopify store is connected, you must first map your products to the correct TikTok Shop categories before they can be listed for sale. This can be done manually, either individually or in bulk. With Category Templates, you can automate this process by setting up rules that automatically assign Shopify categories toFew readersHow to optimize the TikTok shop products using SPL?
How to optimize the TikTok shop products using SPL? Open the App Navigate to the products Click on the Optimize TikTok Products option. Choose a Product to Optimize Locate the product you want to optimize Click on the Optimize button next to it. OptimiFew readersHow to fulfill your TikTok shop orders from Shopify Using SPL?
How to fulfill your TikTok shop orders from Shopify Using SPL? Open Orders Section Navigate to the Orders section in the SPL app. Go to Unfulfilled Orders. Two Ways to Fulfill Orders :There are two options for fulfilling orders: Method 1: Fulfill Directly from SPL App In the Unfulfilled Orders section, click on the Fulfill on TikTok buttFew readersWhat Are the Possible Reasons for a Failed Order Syncing
Possible Reasons for a Failed Order Sync in TikTok Shop Connector by SPL There are situations where TikTok Shop Connector by SPL may fail to sync orders from TikTok Shop to your eCommerce platform. The most common reasons for failure include: The TikTok products are not linked with the corresponding Shopify products in TikTok Shop Connector by SPL The ordered product has been deleted from your Shopify Store Required fields for your Shopify store are missing in TikTok ShFew readersSync Tracking Numbers to TikTok Shop
Sync Tracking Numbers to TikTok Shop Overview If you're experiencing issues syncing tracking information from your eCommerce platform to TikTok Shop, there could be a few common causes. When fulfilling orders outside of TikTok (Shipped by Seller), you can choose your own logistics service provider (carrier). However, you must meet the following criteria: The logistics provider must be on TikTok Shop’s approved list of Integrated Carriers. You must upload a valid, traceFew readersHow to Add Required Product Fields for TikTok Shop
Overview TikTok Shop, has its own requirements for uploading products and listing them for customers. Currently, TikTok Shop requires every product to include: Weight Length Width Height These requirements help guarantee a better customer experience. Additionally: Size chart is required for clothing products Product certification files are required for certain categories like electronics If these required fields areFew readersInventory rules of SPL
Inventory rules of SPL Accessing Product Settings Open the TikTok Shop Connector app in Shopify. Navigate to Settings. Click on Product Settings. Configuring Inventory Rules Inventory Percentage Synchronization : Choose the percentage of available inventory to sync (https://storage.crisp.chat/users/helpdesk/website/a9552c769f21a000/imagFew readersSync Order Returns and Refunds from TikTok to Your Shopify Store
Sync Order Returns and Refunds from TikTok to Your Shopify Store Overview TikTok Shop Connector by SPL provides a seamless return and refund sync feature that allows you to: Auto-sync refunds and return order information from TikTok Shop to Shopify Auto-restock items on Shopify once a return order has been resolved on TikTok Shop, ensuring effective inventory management and avoiding stockouts. Import returns from TikTok Shop to Shopify for informational purposes, alloFew readersHow to Set Product Size and Weight for TikTok Shop
Overview TikTok Shop requires product size and weight for certain product categories To ensure successful product synchronization from TikTok Shop Connector by SPL to TikTok Shop, Shopify merchants must specify the size and weight for the products they sync. Manage size and weight information Product Syncing Manual Edit If you are manually syncing your Shopify products: Go to Product Shopify products edit in the TikTok Shop Connector by SPL adminFew readersConnect Multiple TikTok Shop Stores with TikTok Shop Connector by SPL
Overview With TikTok Shop Connector by SPL, you can connect one Shopify store and multiple TikTok Shop stores as sales channels. You can sync different products, set sync rules for each TikTok Shop store, and manage all orders centrally through Shopify. Step 1: Connect to TikTok Shop On the app dashboard, click Connect to TikTok Shop. Choose your region: (https://storageFew readersHow to connect your TikTok shop products with Shopify using SPL?
How to connect your TikTok shop products with Shopify using SPL? Open the App Dashboard Navigate to the TikTok Shop Connector in Shopify. Click on the Products option. Under TikTok Products, you will see your existing TikTok listings. Check the Shopify Status column: Products that are already synced will show an Active status. Unsynced products will require manualPopularConnecting Your Warehouse & Setting Up Shipping Carriers using SPL
Connecting Your Warehouse & Setting Up Shipping Carriers using SPL Why Warehouses Are Important in the SPL App In the SPL app, a warehouse is essential for managing inventory synchronization between Shopify and TikTok Shop. Even if you don’t have a physical warehouse, you still need to set up a digital warehouse in TikTok Shop to ensure smooth inventory updates and order processing. This warehouse acts as a virtual storage location, allowing your stock levels toPopularHow to Sync your Shopify products with TikTok shop using SPL?
How to Sync your Shopify products with TikTok shop using SPL? Open the App in Shopify Admin Panel Access the Product Section: Click on the Product section in the TikTok Shop Connector. Navigate to Shopify Products. View Your Shopify Products Here, you'llPopular(EU) How to Sync Your Shopify Products with TikTok Shop Using SPL
(EU) How to Sync Your Shopify Products with TikTok Shop Using SPL Open the App in Shopify Admin Panel Log in to your Shopify Admin Panel. Navigate to Apps and open TikTok Shop Connector by SPL. InPopular